Centerity Service Level Summary
Comprehensive AIOps Platform for Digital Transformation
- Flexible Data, Log and Event Collection: Collects all types of performance, availability, contention, throughput and error data across all tools and platforms
- Dynamic Service Views:Roll up the critical metrics for the entire stack into one service level gauge for each business service.
- Business Context:Align the entire IT stack (transactionàapplicationàinfrastructure) with business objectives.
- Real-Time Relationship Engine: Creates full stack dependency maps in real time over time.
- Analytics Engine:Leverages AI and ML to automatically learn normal, and detect anomalies and feed these into Dynamic Service Views
- Service Level Engine:Calculates service levels and integrates alerts and notifications with upstream alert management systems
Items of Interest
IT operations pros worldwide are instantly part of wartime environments. They are supporting a massive number of people transitioning to remote work, shifting work models, and in most cases, extended hours. While the COVID-19 virus is putting a severe strain on corporate networks, servers, and security policies, it may also be causing major traffic jams on customer-facing websites. This is especially true for consumer-facing businesses in retail, healthcare and financial services. Above all, the new IT reality is testing each organization’s ability to deal with the unexpected and unplanned.
Centerity is an AIOps Platform that Delivers Dynamic Service Views and Business Service Level Analytics for Digitalization and Digital Transformation Initiatives to the business constituents responsible for these services. Each Dynamic Service View calculates the performance and availability of a critical business service as shown below.
What is Digital Transformation? Digital Transformation means taking advantage of the fact the software based processes can be evolved and enhanced more frequently to dramatically drive up the business agility of the company, and to gain market share and revenue as a result. This is sometimes stated as “Compete online or die”, but it does not always have to involve people using browsers and mobile devices to access web services.