Meeting the challenge of IT monitoring in today’s dynamic data center environments is diﬃcult in the best of circumstances. With new applications, infrastructure methods, and novel technologies being introduced constantly and with ever-increasing custom-er expectations, the task of optimizing server-centric delivery is daunting. Meeting these challenges cannot be completely addressed with traditional monitoring tools that are typically creating silos of partial data with little actionable intelligence. What is needed is a comprehensive business service assurance monitoring platform that can provide consolidated, correlated, views across technical and functional domains. Only then can a truly proactive business intelligence layer be laid across the entire environment to promote an application-centric and service-centric approach by managed service providers (MSPs).