Managed Service Providers –
Ensuring Customer SLA
Centerity provides a real-time, full-stack AIOps Platform that enables Managed Service Providers (MSPs) to optimize SLA and customer satisfaction (CSAT).
Centerity is much more than a monitoring tool — it’s a unified, end-to-end, enterprise-class and multi-tenanted AIOps Platform that is purpose-built to help MSPs and data-centers deliver the highest levels of up-time and performance. Centerity accomplishes this by providing full-stack analytics within the context of business services that support critical business processes. Optional modules allow additional analytics to be integrated including: user experience, visual layouts, network traffic flow, and more!
Real-time Performance Analytics for Business Services and SLA
- Real-time Analytics: Advanced management & tactical dashboards maintain SLAs for critical processes.
- In Context: Constant alignment between IT data and business objectives.
- Consistent User Experience: Detect user experience degradation before users even know it.
- Traffic Analysis: Analyze bandwidth consumption and data flow; filter by application, packets, protocols, etc.
- AI-driven Anomaly Detection:
Machine learning for digital services effectively moves beyond performance thresholds.
Centerity’s Added Value for MSP’s
Enterprise AIOps Platform
Unified, end-to-end IT analytics that reveal performance risks and business impact.
Full-stack Data Collection
Consolidation and normalization of metrics for all layers and deployment environments
Single Software Appliance
One platform to gather metrics for all technologies (no device-type fees).
Topology & Dependency Mapping
Automated discovery & mapping of asset dependencies and system topology.
Fast, Flexible, Future-proof
Out of the box best-practice service- packs for 100+ technologies simplify implementation and daily operation.
Auto Discovery & Device Awareness
Automatically detect, identify and configure any IT asset and KPIs across all technology layers.
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