Managed service providers (MSPs) and managed security service providers (MSSPs) need to meet a wide variety of service-level agreements (SLAs) for their enterprise customers. Service providers are often relied on as sources of innovation that can introduce efficiencies and greater effectiveness in their customers’ business operations. Achieving high levels of satisfaction and demonstrating the value of their services keeps MSPs and MSSPs in demand and helps them grow and succeed alongside their customers. Failing to meet SLAs, however, could mean fines or lost business.
Harness the power of context
The Centerity Secure AIOps platfom equips service providers with comprehensive visibility of their customers’ environments. Full-stack analytics across systems, servers, applications, and other IT domains provide rich insights that ensure the health, performance, and security of critical business processes and services. This deeper, proactive understanding of a customer’s operational readiness and business risks helps service providers measure against and take appropriate steps to meet SLAs and provide exceptional service.
We combine technology health, performance, and security into a unified, data-rich dashboard to help you make smarter risk-based business decisions. The Centerity Secure AIOps platform increases visibility and reduces risk by collecting KCIs/KPIs from tools and applications; measures and improves SLAs, and proactively triages them to mitigate business impact; and reduces mean-time-to-detect (MTTD) and mean-time-to-repair (MTTR).