Managed service providers (MSPs) are an attractive option for businesses that need to outsource some or all of their IT needs. MSPs are responsible for ensuring the performance and availability of IT services and businesses depend on them to keep their operations running smoothly. But there are some factors that can negatively impact the effectiveness of an MSP. For example, MSPs support multiple customers but every customer operates differently and has unique requirements–which might not always be technology based or covered by or easily measured through service-level agreements (SLAs). How can MSPs overcome these challenges to meet SLAs and keep customers happy?
Harness the power of context
Centerity’s Secure AIOps platform helps MSPs proactively measure and improve SLAs. The platform uses machine learning and predictive analytics to mitigate performance issues before they impact a business. This increased visibility improves the levels of service MSPs provide and helps them better understand the operational readiness and business risks each customer faces. The customer side benefits as well through automated role-based and dynamic service view dashboards and reporting, helping ensure the availability, performance, and health of their IT services.
Meet SLAs with ease and keep customers happy
We combine technology health, performance, and security into a unified, data-rich dashboard to help you make smarter risk-based business decisions. The Centerity Secure AIOps platform increases visibility and reduces risk by collecting KCIs/KPIs from tools and applications; measures and improves SLAs, and proactively triages them to mitigate business impact; and reduces mean-time-to-detect (MTTD) and mean-time-to-repair (MTTR).