Cyber AIOps – RDM for ATM

Performance Analytics Solutions For Cloudera Hadoop

With Centerity’s new monitoring & performance Analytics solution, Cloudera users experience greater operational satisfaction and higher ROI for their Hadoop investment.

When implementing a complex Hadoop environment such as Cloudera, users who take full advantage of Cloudera Manager’s performance and alert functionalities need to ensure the performance and availability of their Hadoop hosts, services, jobs and have an overall sense of control in managing their applications and entire IT environment.

Centerity’s new Cloudera solution ensures performance and availability of the entire IT environment

With Centerity, Cloudera users experience greater operational satisfaction and higher ROI for their Hadoop investment

How it works?

  • Centerity’s integration to Cloudera’s API, provides complete end-to-end monitoring beginning with Cloudera’s service health analysis using Cloudera’s health check results. Centerity detects performance issues using Cloudera Metrics and preferred thresholds. Additionally, any event that surfaces in Cloudera Manager out of hundreds of possible event codes will be alerted, reported and notified on via Centerity Monitor.
  • Centerity runs a full inventory analysis on the Cloudera environment, discovering all clusters, hosts, services and possible metrics. In addition, Centerity’s technology goes beyond monitoring data, to provide Intuitive visualization and clear context for the information gathered.
  • Centerity is a Cloudera certified unified IT monitoring and performance analytics platform that offers a real-time visibility of ALL IT and operations assets, together with predictive, trend, impact and root cause analysis.  This  consolidated view reduces operational complexity, time (MTTR) and cost (OPEX).
  •  Cloudera Manager and all Hadoop components are well positioned within Centerity to support hybrid operations, as they provide a consistent experience on-prem and in the cloud

 

More Information But Still No Context, A New Case for Business Service Management

Outages happen, and that will never change. In fact, I think they will increase due to the complexity of today’s enterprise’s technology landscapes. The advent and adoption of IoT in so many industries make this almost a foregone conclusion.

Moreover, despite the enormous amount of money spent on products to prevent and mitigate application and infrastructure issues nothing seems to have changed. Are the business and information technology yet connected yet in a way that mimimizes unnecessary “horrifying” situations?

Improving the future means considering the past. My career journey has had stops all along this continuum.

My first intersection with this challenge was as a salesperson at System Software Associates 1989 when they released the first fully integrated business system that included manufacturing, distribution, accounting, and human resources applications.

In 1994 Oracle came out with the first fully integrated ERP system based on a relational database and SAP was soon to follow. Now we not only had business process integration but the ability to search on this trove of information and see how events impacted different business disciplines within the enterprise.

In 1998 I joined some friends from Oracle at a company that eventually became Kintana, the creator of the IT Governance category. Now we were applying business concepts, ERP rigor, to the management of IT. We called it ERP for IT.

So as of 2000, the business and information functions were fully integrated but still on separate islands. Unfortunately, this is where we still currently sit. We know the impact of a material shortage on the supply chain and also the lack of developers on a key IT initiative. What we are missing is the relationship between a catastrophic event in IT and operations.

The reality is that our business partners still cannot be real partners in times of technical crisis because they do not have the appropriate intelligence to do so. Even more sadly, the ugly truth is that most IT departments still use different tools with inconsistent data, so they are still singing off of varying music after all the billions spent.

I would analogize it to the United Nations where they have all been sitting in the same room for decades trying to solve global problems, with little success. So what do computer outages have to do with the United Nations?”

Did you know that there are six “standard” languages at the UN and these are the only ones translated in those headphones?

So what about the folks that don’t speak those languages? Are they no longer a part of the process? Does this preclude them because they don’t understand one of the “languages?” I also wonder about the people that do speak those six languages, but poorly, do they copmpletely understand what’s going on?

In my opinion, today’s IT departments are like the UN in that they speak the six “languages” and communicate with each other relatively well. In many cases, they are basing their assumptions off different datasets which makes collaborating to solve problems challenging, but it is still an improvement over years ago.

Absurdly, on the other hand, the folks taking the biggest hit when things go south, the business, are the very people that don’t speak the six languages at ALL. The rationale I have heard is that this is acceptable because they’re not responsible for the technical solution.

What makes no sense, in my opinion, is that they have no idea what the impact of this technical problem is on their operational effectiveness. There is no opportunity to mitigate the situation either by doing the task manually or another workaround. They have to sit and wait for it to be completed and then take the heat. I imagine this is what happened at the hospital featured in this article.

So, of course, this negative attention is understandable because of the money involved. “A million an hour,” it might be less expensive to get translators for all these IT and business people, like the UN, even if it only reduced the downtime by 25%.

Imagine, if you will, a world where a Web server goes down, and the business person that is managing the factory floor knows what that minor outage impacts, what processes, devices or machines. Perhaps specific data collection devices are affected. He could tell his foreman to collect the time slips manually. When business professionals understand the nature of the problem in their context, they can be creative around mitigating the damages. Unfortunately, they currently don’t have that advantage.

Moreover, now with the “Internet of Things,” it becomes even more scary, particularly in the healthcare market, where we’re now seeing senior citizens being monitored for critical health metrics in their homes via IoT devices. That same web server issue from our manufacturing example could now be blood pressure reading devices for 100’s of patients. In this example, the businessperson MUST have a detailed understanding of that impact so that they can contact them via phone for their blood pressure until the automated system returns.

Technology is the business now, we have to face it, and we can’t keep the anyone, especially our business partners, out of the conversation, especially in times of crisis. We need to provide everyone in the process information that is actionable for them. We need an environment where everyone is reading from the same book, in a format to effect a solution, as a team, in a genuinely connected enterprise, because that is what we are. Our business partners need the tool, of meaningful information.

I believe that tool is Business Service Management (BSM).:

Business service management dynamically links business-focused IT services to the underlying IT infrastructure. A business-focused IT service may be a specific IT service or part of a business process, but it must support significant, visible business metric for a business owner.

Forrester defines (BSM)

BSM has been around a long time but proven to be almost impossible to implement and has fallen out of favor. That being said, there is a way to leverage BSM to transformative results and that will be the topic of my next article.

The plethora of articles about IoT validates the need for BSM. Business Service Management is a need to have, not just something to consider. This is because only when everyone in the enterprise can view their metrics off a common dataset holistically can the impact of problems be fully understood and adequately mitigated.

One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.

Elbert Hubbard

BSM Screen Shot Examples



The Hidden Threat to Your Data – Tracking Data Protection as a Business Service

Millions of dollars are spent each year to manage and monitor IT infrastructure. Different organizations often deploy competing or redundant tools to achieve the same objective within their own unique settings.  Every day exciting new technologies are being announced and they seem to get the lion’s share of attention, while a critical process like data protection and disaster recovery sits like an island at the remote reaches of daily operations. Most IT departments focus their efforts on assuring uptime for the applications, network, and infrastructure that customers interact with every day, so data protection is often neglected and sometimes forgotten.

Centerity Systems is different, making it easy for business owners to encapsulate all IT components (software and hardware) within their critical business services. Many monitoring solutions overlook data protection during performance planning as it doesn’t seem to be part of the operational mainstream. But data protection has a significant impact on the overall SLA of the technology stack, especially when it comes to ensuring that information is available whenever it is required. Centerity works differently, evaluating relevant KPIs within an analytical model for each business service, allowing organizations to know whether or not the technology stack is achieving required goals, including data protection. By delivering real-time, actionable intelligence to operations every day Centerity’s customers are fully-protected as the often-overlooked component of data protection is easily incorporated into their business service management goals. Data protection is a necessary component of every business service, proving the old industry adage, “Never underestimate the recovery potential of a station wagon full of tapes driving away from the disaster.”  That station wagon has been replaced by WAN and Cloud services but the premise remains valid because ensuring data protection is up-and-operating remains mission critical.

The paradigm shift toward de-centralized backup has made the process of monitoring and management more complicated. With shifting locations, storage and transport methodologies, it is a bigger challenge to correlate how data protection is impacting the business services. Next-generation data protection platforms like Rubrik, Cohesity, and Acronis have robust APIs available where all manner of key metrics are available for business SLA management. Bringing data protection into the same BSM framework as all other mission-critical components ensures the safety and reliability of critical data by leveraging Centerity’s analytical model for measuring business service health.

Isn’t it time to stop treating data protection and disaster recovery like a remote island? Treating the data protection process like the rest of your vital business services ensures your data is always secure and always accessible. Centerity’s BSM platform is designed to help you achieve this goal.



Centerity Unified Monitoring & Performance Analytics Platform (Use Case #4 – Reducing OPEX)

Best Practices in Monitoring and Performance Analytics for Big Data Environments (SAP HANA, Hadoop, Enterprise Applications)

Use Case #4 – Reducing OPEX (Operating Expense)

Synopsis:

  • Historical Graphs
  • Utilization Reports

Use Case Overview

Organizations don’t have time to manage multiple tools that each cover a single technology silo. First, these single tools are expensive to deploy, maintain, and require a specialist for each technology layer. Second, as these siloed tools don’t share information, these can’t do the cross-correlation necessary to provide predictive analytics on impact and trends.

As big data remains a major concern for IT leaders, the need for a unified platform, that can cover the entire environment end-to-end, begin to emerge .This unified platform will have a common GUI to all features and a common operational approach. This makes the performance analytics platform easy to use and maintain requiring fewer specialized resources while providing the proactive, operational analytics to be more effective. Centerity is such a platform with a vast selection of “out of the box” profiles and templates as well as discovery options that make the platform extensible and efficient to operate. Furthermore, as Centerity records performance over time, Usage Summary Reports can provide information on historic performance against service levels highlighting which technologies are causing the greatest degradation of service and why focusing management’s attention on these.

This unified approach can contribute substantially to reducing MTTR (Mean Time to Repair) and OPEX.

Technical Overview

Product Screen 9: Historical Graphs

History Report

Product Screen 10: Usage Summary Reports

Usage Summary Report

“Business Service Management” Are you there? Some questions to ask yourself.

Business Service Management is an enabling technology at the intersection of business and IT alignment. The days of IT organizations operating with only an understanding of the IT perspective are quickly passing. Business Service Management brings the business perspective and context to the IT environment. Business Service Management solutions help IT understand how their infrastructure and technology investments support the business and how business benefits from that IT infrastructure and technology. (See dougmclure.net for Entire Article)

These flows look pretty but are they really helpful to a VP of Sales when his order processing is not working. How does he know what technology is the root of the problem the impact of the remediating options?

Does this look like your technology stack? Or are you not sure?

More importantly, from a BSM perspective, do you know which technologies make up critical business processes?

And therein lies our first problem. Who has the time to document all of these technologies and keep up with changes as well as seed the “BSM” so if something does happen, everything is up to date?

Learn more on our upcoming Lunch-N-Learn Webinar:

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And to take it to a more tactical level. How does the complexity of this order entry process match up with yours back at the office? Can you match up each discrete step with the technologies that enable it so that when problems are identified either in the process or a technology component, you know the impact on the other side! Problem two!

If you were identifying with the complexity and challenges of relating technology to business processes you are not alone. We live in an ever more connected world with highly heterogeneous environments. How many of these technologies are a part of your world? Problem three, what platform can manage these diverse technologies?

I am missing some but then this is all I could fit on one page. Add another page for IoT protocols!

BSM is achievable and we’d like to show it to you in person.

Centerity Business Service Management provides service level roll-up by:

  • Business process
  • Across all layers
  • Across all deployment models
  • Across all departments, organizations, geographies, customers

Centerity replaces silo monitoring with service level management and provides a single-pane-of-glass for end-to-end BSM making it ideal for complex heterogeneous environments, including customers running SAP applications. The solution includes integrations and touchpoints for ALL of the technologies listed above, including the IoT protocols we missed.

Learn more on our upcoming Lunch-N-Learn Webinar:

Overcome OpenView Addiction and Future-Proof Datacenter

Five (Avoidable) Ways MSPs Still Lose Revenue

The modern Managed Service Provider (MSP) has shifted from a reactive and unpredictable break-fix service model to a proactive, fixed-rate subscription model based on steady recurring revenue. Though this model is a net positive for both customer and provider, it ultimately holds the service provider to a higher standard by shrinking the acceptable margin or error. In this competitive landscape, MSPs cannot afford to miss out on new revenue opportunities or sink cash into inefficient processes.

If you can avoid these five ways most MSPs continue to burn through revenue, you’ll be well on your way to capturing the full potential of this rapidly growing market!

Missed Opportunities for New Business

As an MSP, taking on a new customer can put you between a rock and a hard place. If you don’t support the technologies they need managed, what are your options? Turn them away and miss out on not only a new customer, but also the opportunity to upsell for extra services? They’ll go to your competitor. Try to convince them to standardize on the equipment you support? Even if it works, it will require a huge investment in time and resources before you ever start realizing recurring revenue. And ultimately, you’ll just have to fight the same battle with the next prospect who comes to you with technology that’s out of scope.

Now imagine you have the ability to monitor, analyze and support proactively any technology in your prospect’s environment, regardless of location or complexity, all from a single pane of glass? You get a new customer without spending months standardizing either of your technologies and you’re able to monetize your new capabilities as extra services!

See how Centerity Enterprise Edition can deliver real-time performance analytics on everything from servers and switches to Big Data and IoT!

Maintaining Siloed/Redundant Vendor Tools

There’s no shortage of tools available to monitor IT environments. There are tools for just physical infrastructure, just cloud infrastructure, infrastructure and network, just network, just applications, databases – the list goes on and on. There are even tools designed simply to manage all your other tools which still forces you to maintain all of them! Worst of all, most service providers keep tools with redundant capabilities just because they prefer certain features for certain tasks. Add it all up, and the average MSP spends a fortune on unnecessary vendor licenses!

Centerity isn’t a tool—it’s a platform. A single purpose-built platform that can replace virtually every other siloed, domain-centric tool in your arsenal at a fraction of the cost. That means just one annual license leading to 60%-80% reduction in total cost of ownership (TCO). Simple, right?

See why Cisco Cloud & Managed Services replaced every tool they were using to monitor their customers’ Big Data environments with Centerity’s single unified platform [case study]!

Out of Control OpEx

Most tools don’t run themselves (yet). That usually means that for every monitoring tool there is a dedicated admin responsible for managing and maintaining that tool. If most large MSPs use even just five tools, that’s a lot of money going to admin salaries.

Now, Centerity isn’t out to steal your jobs. We want your admins to spend their time doing more than just chasing alerts. We want to give them the freedom to work on new projects that grow your business!

Learn how Centerity helped transform KPN’s managed services team from reactive and domain-focused into a proactive, business-centric organization [case study]!

 Slow MTTR & Negative Net Promoter Score

The dreaded Mean-Time-to-Restore (MTTR): every IT admin’s worst nightmare! Often the biggest hurdle IT professionals face in trying to resolve incidents isn’t a lack of data—it’s a matter of not having accurate, real-time data all in one place. Using multiple domain-centric analytics tools leads to data silos, making it difficult to correlate data quickly and accurately, for instance between your ERP system or CRM and the underlying infrastructure it’s sitting on. The more time you spend manually correlating this siloed data, the longer it will take you to restore service to your customer’s CRM and the more productivity and revenue you both lose!

Because Centerity collects and analyzes performance data all via a single unified platform, there are no separate modules to integrate and cross-domain correlation occurs automatically. This means faster and more intuitive root-cause analysis and shorter MTTR.

Find out how Centerity slashed MTTR by 80% for the Israeli Air Force [case study]!

 SLAs & Penalties

This is probably the most damaging of all. Not only is it a drain on revenue—it’s awful PR! An MSP simply cannot operate without a clear, real-time understanding of their customer Service Level Agreements (SLAs). But if you have an incomplete or inaccurate picture of the performance of the technologies that drive your services, your measure of the SLA for those services will also be inaccurate. And inaccurate SLAs lead to lapsed SLAs, which lead to paying SLA penalties to your customers!

Centerity flips IT performance analytics on its head by using the business process as our starting point and moving from there into the health of the individual technologies. This is only possible because Centerity can extend its metric-capturing and analytics to every technology in your customer’s environment, whether physical, virtual, SaaS, application, or advanced Big Data technologies like SAP HANA, Hadoop or even IoT/IIoT—whatever it takes to keep your customers’ businesses running. By correlating all this cross-domain data into logical real-time business process views, you maintain a clear, up-to-the-second picture of your SLAs and your customers’ critical business services!

Check out Centerity’s complete Service Assurance capabilities: customized dashboards, real-time and historical SLA reports, and more!  

Running a competitive managed services firm in today’s ever-shifting technology landscape is not easy. But with the North American managed services market projected to grow to 242.45B USD by 2021, it’s more than worth it to stay competitive![1] If you can avoid these mistakes, you’ll be well positioned to capture much of that revenue potential!